Warranty Information

Sensorbee Warranty Returns Policy

Sensorbee offers a “repair or replace” warranty against manufacturing defects, effective from the date the product was dispatched from Sensorbee.

Warranty Summary

  • The warranty is valid for two years (twenty-four months).
  • The two-year warranty is effective from the date of dispatch.
  • The warranty excludes:
    • Water damage
    • Electrostatic damage
    • LiPo backup batteries

Warranty Details

Sensorbee offers a Manufacturer’s “repair or replace” warranty against manufacturing defects from the date of dispatch of the Product from Sensorbee. The period begins when Sensorbee (or Reseller) ships the device to the customer. Faulty devices should be returned to Sensorbee, at the customer’s expense, for analysis. Devices assessed to be faulty under this warranty will be repaired or replaced at Sensorbee’s expense, which is limited to Sensorbee’s cost of the repair or replacement device plus standard postage to return the device to the Reseller. Should a replacement not be readily available, a credit note to the value of the original purchase price will be raised. This Manufacturer’s Warranty excludes any malicious damage or damage caused by use of the device outside of its specified operating parameters, exposure to lightning or power spikes, or damage caused due to incorrect installation of the device.
If the Product is installed in a position where it is exposed to water, rain, and / or dust care must be taken to ensure that the device is correctly sealed. As the sealing of the Product is outside of Sensorbee’s control water ingress and water damage is not covered by the Manufacturer’s Warranty.
The components used in this product can be damaged by Electrostatic Discharge (ESD) and suitable anti-static precautions (such as a grounded wrist strap) need to be taken when inserting the SIM card or handling the printed circuit board. Avoid touching any of the components or the antennas. The Manufacturer’s Warranty does not cover ESD damage.
In purchasing the Product, the Customer acknowledges that it has relied upon its own assessment of the ability of the Product to perform the purposes for which it has been purchased and the fitness of the Product for any required purpose. Other than the Manufacturer’s Warranty, Sensorbee shall not be liable for any losses or any consequential loss in relation to the supply and performance of the Product.
Certain Products contain a Lithium-Polymer battery which has a limited shelf life when not used and left in a discharged state. Li-Po back up batteries are not covered under warranty. It is recommended that all devices held in stock for periods longer than six months are connected to power and charged periodically before storing again. Sensorbee can provide replacement batteries for any Li-Po batteries

The Warranty Process

Please take the following actions if you have an issue with a device:
  • Contact our support team for assistance if you cannot resolve the issue, providing the device’s serial number and details of the issue.
  • If the issue cannot be resolved remotely, our support team will provide you with a support ticket number and details on returning the device to one of our branches (or resellers).
  • Return the device to one of our branches or reseller, making sure the package is market with this ticket number.
  • Once received, our support team will inspect the device. If it is faulty and covered under warranty, we will repair or replace the device, or credit the device to you if no replacement stock is available.